HELP & SUPPORT

Frequently Asked Questions
When will my order arrive?

We generally deliver all orders in 7-28 working days, even though most of our deliverables arrive with 10 - 20
working days. This is because there might be occasional delay due to customs clearance processes, which
are totally out of our control.

How can I track my order?

When your order is shipped, we will immediately send you an email containing a tracking number. Using this
number you will be able to know where is your item and when it is going to arrive to you.
In case you did not receive this email, please email us at shiklik.service@gmail.com

Will I have to pay any duties and taxes on top of my order?

Be aware that shiklik does not have any control for any duties, customs and taxes levied by
the country your order is being shipped to. We cannot advise you what the cost will be as these charges can
vary according to country.
Since these fees are not computed nor applied to orders by shiklik, please contact your local customs
office to find out more information if you are unsure of the charges.

What if the item I received is damaged or faulty?

We always work hard to ensure that all items are of the highest quality and guarantee to our customers a
great brand experience. However, if you have a concern with a faulty or damaged item, please email us including the information below:

1) Your order number

2) Product name or SKU number/Product code(you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos

at shiklik.service@gmail.com so we can urgently review the matter and find the best solution for you.

What is your returns policy?

We offer return for your goods 3 days after delivery.The product must be in original condition. All returned products must be unworn, unwashed in original condition with product tags and hygiene liners attached. We cannot accept returns that do not meet the above requirements.We offers full refund (item price excluding original shipping cost , Taxes and 9.99$ of restocking fee).

sunglasses, jewelries, hair accessories and products marked as final sale are not eligible for returns and will not be refunded unless there is a quality issue.

charges for returned items are the responsibility of the customer.

Remember to take extra care to pack your return package properly, so they don't get damaged on the way ,we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.

How do I request a return?

Always contact customer service with :

1) Your order number

2) Product name or SKU number/Product code(you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos to shiklik.service@gmail.com before you send back an item.

Can i cancel my order?

Once you click Submit, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our returns instructions.

Does shiklik.com deliver worldwide?

We have collaborated with variety of shipping companies to guarantee reaching our customers easily.

How much does delivery cost?

We deliver your items for free.

How can I contact you?

To reach our team you can use the 24/7 Live Chat on the website, or email us at shiklik.service@gmail.com

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